Help-desk Coordinator ( Male Candidates Only)

0 - 5 Years
Noida

Job Description

Invenio Business Solutions is an award-winning Business System Provider, head quartered in Reading, UK. The company supports over 45 customers in the government, media and manufacturing sectors, in areas that include industry-specific enterprise resource planning (ERP) focussed on SAP, tax and revenue management, business intelligence & big data, mobility, CRM, e-Commerce and Enterprise integration services. Formed in 2006, the company has subsidiary offices in India, Germany, Mauritius, Saudi Arabia, Dubai and the U.S.A. Throughout its history,

Invenio has grown rapidly, organically and profitably. Invenio is a constituent of The Sunday Times Tech Track 100 for 2012, 2013 and 2014.

Invenio is a SAP Gold partner and a Hybris Silver Partner. A recipient of numerous awards from SAP including EMEA Regional Partner Excellence Award 2014 in the category "Database & Technology" for its work with SAP HANA. Invenio is accredited for SAP's global partner quality program and is certified for ISO 9001, a quality management system based on the principles of customer focus, process approach and continuous improvement.

JD:

Must have good exposure in preparing the reports, dashboard and awareness of Internet.
MIS reporting;
Monitoring and assigning tickets using a ticketing tool like Service Now
Remedy, handling initial level of queries from clients on mails & sending a proper response.
Making & receiving phone calls for service desk.
Ready to work in a 24 x 7 shift schedule.

Only Male candidates.

Salary: INR 1,00,000 - 5,00,000 P.A.

Industry:IT-Software / Software Services

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Invenio Business Solutions Pvt. Ltd.

SAP
View Contact Details+

Recruiter Name:Gregory Dsouza

Contact Company:Invenio Business Solutions Pvt. Ltd.